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All of our D2C membership plans are month-by-month and you can cancel at any time within the month and you'll have access to your designer until the end of that final month without any hidden fees or cancellation charges. Our priority is to become a design partner for your D2C brand and help you grow with strategic design, if you feel like we aren't getting the results that you want then we shouldn't work together.

If you're not satisfied with D2C Design within 30-days of signing up, you're eligible for a full refund. Please send us an email, talk to your project manager, or use the customer support widget on your dashboard to request cancellation. We'll review your request and do our best to help find a solution. And if we fail to improve your experience, we'll issue a full refund. Don't worry. There are no "catches" or "strings" that would prevent you from canceling or getting your money back within the 30 days. Our #1 goal is to deliver a seamless online design experience for you and your team.

If you currently have a branded website and want us to design your landing page/website pages or refresh your existing brand/website then we can do that for you on our growth membership. If you're starting a new website/brand from scratch then we can create your website from the ground up starting with our deep-dive review and D2C brand guide, however, please plan accordingly that website design timeline will require a separate delivery timeline that's custom depending on how many pages you're looking to have and the number of revisions. Please have website wireframes or references ready with your copy points.

Yes, Starter and Growth plans will always have at least ONE designer assigned to provide daily design output. The Scale plan will always have at least TWO designers assigned for double the output.

Our Scale plan is our top membership plan, you'll have ONE dedicated front end web developer that will help you with implementing your front end website designs or any design-related changes you'll need on-going for your website with a 24-48 hours turnaround time. You'll also double your digital design output because you'll have TWO dedicated designers that will be working on your brand designs for maximum output with the ability to add more as you continue to scale your brand.

We specialize in D2C eCommerce strategic designs that will grow and scale your customer acquisition, you can take a look at our work and list of designs to see what we can create for you but in a nutshell, we can do anything you'll need design-wise as long as you provide us enough info.

You can submit as many design requests as you want and your dedicated D2C designer and project manager will begin working on your design requests one at a time and turning them around within 48 hours. Ex. if you want one month of social media posts created then they'll be entered into the queue and prioritized among your other higher priority designs.

Not every design will be perfect on the first try. That's why every membership plan comes with unlimited revisions. We'll keep refining until the design matches your vision. If we still can't get it right after multiple attempts, we'll reassign your project to another designer who's style may be better aligned with your taste.

Unlimited designs mean that you'll be able to request any number of designs for your brand that will be put into the queue for your dedicated D2C designer to create and launch for you.

Your dedicated designer will turnaround your designs based on the position/priority it is in the queue between 24-48 hours for most designs. For growth clients that can include landing pages/website designs, it will take up to a maximum of 5 business days for design turnaround depending on the length/complexity of the design. More complex design project such as a website/app, landing page, pitch decks, infographics, and multi-page booklets will require more time. You have the option to add more dedicated D2C designers to your team on-demand.